Queue System Overview
Lobbytrack ensures an efficient, secure, and welcoming experience for visitors and staff by integrating touchless sign-in, real-time wait time updates, and automated customer flow processes. Our online queue system includes a visitor sign-in mobile app, an online management portal, a fully customizable visitor sign-in flow, and a mobile app for security teams. It offers dedicated queue management features, comprehensive visitor and employee management features, and advanced security features, making it one of the best queue management systems for most facilities.
Key Features of Lobbytrack Queue System
The customizable nature of the system allows it to meet the unique needs of every business or workplace dealing with walk-in visitors or customers, such as clinics and hospitals, schools and educational institutions, salons and spas, consultant offices and public organizations, and other walk-in or high throughput facilities. With Lobbytrack, long lines and wait times are transformed into a seamlessly managed operation, empowered by custom-built functionalities such as visitor self sign-in, wait-time information, and granular data analytics and reporting features.
Touchless Self Sign In for Visitors
The touchless sign in mode lightens the reception staff's operational burden by eliminating the need for staff-assisted visitor sign in. When you select the Touchless Visitor Sign In Kiosk mode in the Lobby app, it displays a QR code that you can ask your visitors or customers to scan with their phone.
Related Guide: How to set up the visitor touchless sign-in kiosk
Upon scanning the code, they're taken to the visitor form that you have already configured for them in Lobbytrack.com. When they fill out the form and click Submit, the app displays a message, requesting them to be seated and wait for their name to be announced, and telling them their estimated wait time.
Real-Time Host Notifications
Lobbytrack instantly notifies hosts and security personnel when a visitor checks in or when specific events occur that require their attention, such as a watchlist match. This immediate communication protocol ensures that the relevant employees are always in the loop, so they can respond promptly to arriving guests, manage visitor queues effectively, and address security concerns swiftly. By integrating real-time host notifications into your visitor management operations, you can ensure a welcoming environment that prioritizes prompt service and proactive security measures.
Automated Visitor Flow
You can program the Lobbytrack Queue Management System to guide visitors through various stages of their visit without the need for manual intervention. From the moment a visitor registers, the system intelligently manages their journey, directing them to appropriate areas, notifying staff of their arrival, and ensuring that resources are allocated efficiently to reduce wait times and congestion. This automation improves throughput, minimizes human error, and significantly enhances visitor satisfaction by providing a clear, cohesive, and touchless progression through an establishment.
Related Post: Visitor Flow Management with Lobbytrack
Optimized Visitor Experience
Recognizing that no two visitor interactions are the same, Lobbytrack's queue system allows you to define common visitor categories—such as clients, contractors, or delivery personnel—and tailor a unique sequence of check-in procedures for each group. For instance, while potential clients might necessitate a photo upon arrival for identification purposes, delivery personnel may be exempt from this step. Similarly, visitors engaging in sensitive discussions may be required to sign Non-Disclosure Agreements, whereas others will bypass this requirement. By customizing visitor forms and adjusting the workflow, facilities can ensure a personalized and efficient process.
Related Guide: How to configure the visitor form in Lobbytrack
Customizable Security Features
Facilities can tailor the visitor information collection process to gather essential details that align with their security requirements. For example, if a dentistry or spa deems it necessary for clients to acknowledge a safety agreement, they can easily make it a part of the visitor sign-in flow. An enterprise that requires focus group interviewees to sign a Non-Disclosure Agreement can incorporate the NDA into the visitor workflow. You also have the option to print customized visitor badges, complete with photos and specific access permissions, ensuring that each visitor's identity and clearance level are visibly discernible. Furthermore, comprehensive watchlist screening is tightly integrated to instantly identify individuals who may pose a security risk.
Related Post: Print Visitor Badges with Lobbytrack
Visitor Access Control
Grant, revoke or modify visitor access control permissions to restrict or allow entry to certain areas. In addition to bolstering safety, access control helps in managing visitor flow with precision. For example, patients at a clinic may need to be escorted to treatment or consultation areas after they check in, but their access to the confidential record room may be restricted. Hence, access control must be finely balanced to restrict access to sensitive zones, such as private treatment rooms, while allowing smooth passage to common areas like waiting rooms and consultation spaces.
Related Guide: Visitor Access Management with Lobbytrack
In-Depth Visitor Insights
Lobbytrack offers comprehensive reporting features that allow you to track visitor types, registrations, visit logs, onsite visitors, failed sign ins, and more. By understanding the visitor patterns, facilities can refine their scheduling, staff allocation, and even layout design to minimize wait times and enhance the visitor journey. Moreover, insight into the frequency and nature of visits helps to personalize the service offered to repeat visitors.From a security standpoint, Lobbytrack's detailed logs and reports provide a comprehensive audit trail of all visitor activity.
Stress-Free Queue Management
Managing visitors doesn't have to be stressful—for you or for them. Lobbytrack brings you simplicity and peace of mind with its smart online queue system. It's all about making sure everyone gets where they need to go, smoothly and securely. Think of it as your lobby's friendly concierge, maintaining order and peace in the waiting area.